Website Policy
Heritage Travels collects only the information needed to respond to inquiries, prepare itineraries, confirm bookings, arrange transport, hotels, guides, and support travelers before and during travel in Sri Lanka.
This may include your name, email address, phone or WhatsApp number, country, travel dates, traveler count, accommodation preferences, dietary requirements, and trip notes you provide through our website, email, phone, or social channels.
We use your information to answer inquiries, build custom itineraries, coordinate travel services, process or confirm bookings, communicate itinerary updates, and improve our services. We may also use analytics tools to understand site usage and improve performance.
We share trip-related information only when reasonably necessary with hotels, transport providers, guides, and other operational partners involved in your itinerary. We do not sell your personal information to third parties.
If you contact us, we may reply by email, phone, or WhatsApp regarding your trip request. You may ask us at any time to stop non-essential communication.
We take reasonable steps to protect booking and inquiry information, but no website or transmission method can be guaranteed as completely secure. Avoid sending unnecessary sensitive personal data through open contact forms.
You may request correction or deletion of personal information we hold, subject to any operational, legal, accounting, or booking-related recordkeeping needs.
For privacy-related questions, contact Heritage Travels at sl.heritagetravels@gmail.com.
